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Naologic vs Medallia

High-level description

Medallia, a provider of experience management and engagement, aims to help users from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing the organization. The cloud-based platform captures solicited and unsolicited feedback data and serves up insights to help guide employees' daily decision-making.

Business impact
How does medallia work?

Answer

Medallia analyzes experience signals made on daily trips in person, on conversations and digital channels, across video and social media and IoT engagements and applies unique AI technology to deliver tailored and predictive insights that can drive action with enormous business consequences.
What companies use medallia?

Answer

Businesses Currently Utilizing Medallia
Is medallia a good company?

Answer

Out of 1599 Medallia employee ratings, 96% were positive. ... The IT team, with 100% positive reviews, reports the best experience at Medallia compared to all other departments at the company. The Engineering team supplied the most constructive input, with 10% of that department's reviews constructive in nature.
Is Medallia a SaaS company?

Answer

Medallia, Inc. San Francisco, California, U.S. ... Medallia provides software-as-a-service (SaaS) customer experience management (CEM) and employee experience management (employee engagement) software to hotel, retail, financial services, high-tech, and business-to-business (B2B) enterprises abroad.
How does medallia work?

Answer

Medallia analyzes experience signals made on daily trips in person, on conversations and digital channels, across video and social media and IoT engagements and applies unique AI technology to deliver tailored and predictive insights that can drive action with enormous business consequences.
What is medallia used for?

Answer

Medallia provides a platform for social, text, video, speech, messaging and online feedback. The program analyzes input from Facebook, Twitter, and other major review sites (e.g., TripAdvisor) alongside solicited feedback data from surveys and contact centers.
What companies use medallia?

Answer

Businesses Currently Utilizing Medallia
What is a medallia score?

Answer

The Net Promoter Score is an index ranging from -100 to 100 that assesses the willingness of customers to promote a company's products or services to others. It is used as a proxy for measuring the customer's overall happiness with a company's product or service and the customer's loyalty to the brand.
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