High-level description
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.
Free lifetime updates
- Open source design system
- Automated feature upgrades
- Templates
- Security updates
Infrastructure and security
- SSL everywhere
- Automated backups
- Log scanning and alerts
- 24/7 monitoring