Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.
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Naologic is a no-code enterprise SaaS platform, empowering small- and medium-sized businesses to unify their non customer facing operations and data into a single platform - all through artificial intelligence.