Routing - What is call routing?

Q: What is call routing?

Call routing is a call management feature for business phone systems where each incoming call is placed in a queue and is then routed to a specific person or group of people based on pre-established rules and criteria. Call routing occurs before someone on the receiving end picks up the call.

Answer

Each incoming call is queued and subsequently directed to an individual or group of individuals according to pre-established criteria and rules through call routing, a feature of corporate phone systems that manages calls. Prior to the recipient picking up the call, the call is routed.

Routing - What is call routing?

Other useful ERP terms

AI suggestions